Refund Policy
Please note that we do not offer refunds or cancellations for our virtual gifting products, AKA Gifts That Do Good.
You have the right to cancel your order and request a refund, within 14 days of receipt of the goods. Refunds will be made at the price paid and recorded on the order, including delivery charges. This does not affect your statutory rights.
Products must be returned with all relevant packaging and labels, in a condition in which we can sell them for full price. Please include your full name and address, and state the reason for the return.
Returns should be sent to:
The National Autistic Society – Enterprise Campus
Fulfilment Centre
Luxborough Lane
Chigwell
IG7 5AB
Please send any returns enquiries to Supporter Care.
Cancellations
Please note that we do not offer refunds or cancellations for our virtual gifting products, AKA Gifts That Do Good.
If for any reason you wish to cancel your order, we will be happy to issue a full refund, including full delivery charges. To cancel an order, please email Supporter Care. We will then arrange to recover any goods already sent to you before processing your refund. This does not affect your statutory rights.